ERIE, Pa. – Crisis grants offered through the Low-Income Home Energy Assistance Program (LIHEAP) are currently available for LIHEAP eligible customers who are having difficulty paying their heating bill.
Customers with an overdue balance or who do not currently have gas service, may qualify for a crisis grant.
Customers requesting a crisis grant must be income eligible and provide all required household information, including income verification and a past-due bill since Dec. 1, 2020.
LIHEAP eligibility is based on income guidelines and household size. The 2020-2021 LIHEAP Program, including crisis grants, will remain open through April 9 or until funds are exhausted. Monies are distributed on a first-come, first-served basis.
• Budget Plan- predictable monthly gas bills and stabilized heating payments for the year
• Deferred Payment Agreement- customers can negotiate a payment plan in the event of a special circumstance
• LIRA- reduced-rate monthly bills and debt forgiveness
• LIURP- weatherization assistance for customers who meet income and consumption requirements
• CARES- payment arrangements and assistance referrals for customers facing hardships
• Neighbor for Neighbor Heat Fund- helps customers who are having difficulty paying bills and who meet one of the following criteria: at least 55 years old, a veteran, disabled, have a certified medical condition, or receiving unemployment benefits, meet basic energy needs.
For additional information, customers should visit www.LIHEAPhelps.com, contact 1-877-443- 2743 or contact their local county assistance office.
National Fuel customers who are having trouble paying their bills are strongly encouraged to call Customer Service at 1-800-365-3234 to discuss available payment programs and services.