In recognition of April as Safe Digging Month, National Fuel is reminding homeowners and professional contractors about the importance of calling 811 before starting a digging project. The Pennsylvania Public Utility Commission (PUC), is urging homeowners to delay the beginning of digging projects during the current COVID-19 pandemic.
“While the Pennsylvania One Call (PA One Call or 8-1-1 System) has remained fully operational through this pandemic, we (PUC) join them in asking consumers, businesses and contractors to not begin any non-essential construction,” PUC Commissioner John F. Coleman Jr. said. “Delaying the start of non-essential home digging projects can help safeguard our citizens, protect utility crews and avoid accidental damage to underground lines that could disrupt utility services during this extremely stressful time.”
Pennsylvania state law requires residents to call 811 – a free service for homeowners– before digging in order to prevent accidental damage to underground utility lines.
Pennsylvania homeowners and contractors should call 811 at least three and no more than 10 business days in advance of the start of their projects.
Digging without knowing the approximate location of underground utilities can result in serious injuries, service disruptions and costly repairs.
National Fuel recognizes that during these unsettling times there may be instances where customers find themselves facing financial difficulties. Customers whose income situation has changed in the last 30 days may be eligible for LIHEAP (Low Income Home Energy Assistance Program), a federally funded programs that provides financial heating assistance to those who qualify.
Customers can contact the Pennsylvania Department of Human Services, 1-866-857- 7095, to discuss eligibility.
Customers who are having trouble paying their bills are encouraged to call Customer Service, 1-800-365-3234, to discuss available payment programs and services.
During the COVID-19 pandemic, utility shutoffs have been suspended and late charges for customers impacted will be waived.