By Libby Rosequist
The North East Animal Hospital continues to stay open and serve the public the best it can during the pandemic. With restricted access to clients and procedures, the North East Animal Hospital has adapted to the regulations to make the process as easy and safe for everyone involved.
The North East Animal Hospital is strictly following and monitoring the Pennsylvania Veterinary Medical Association (PVMA) for specific changes to state guidelines.
“We are complying with all aspects of the order while attempting to utilize social distancing,” Brie Richardson, hospital manager, said. “We are taking proper precautions when interacting with clients and are limiting our in-person contact by moving all office visits to curbside service.
Not to worry, any and all appointments revolving around a sick or injured pet are being handled as usual.
“Initially routine vaccines (except rabies) were postponed,” Dr. Gerald Ramsdell, North East Animal Hospital chief of staff, said. “As the pandemic has continued to drag on, these appointments are now being routinely handled as to ensure pets stay current and protected from the various infectious diseases.”
As the pandemic continues on, the North East Animal Hospital still deals with obstacles moving forward but is working diligently to find the best solution, especially as Erie enters the yellow phase.
“Overall handling of the pet and interfacing appropriately with the client to ensure adequate exams and thorough client communication has been our biggest struggle,” Ramsdell said. “This has been difficult via text, email and telephone communication.”
Richardson said they are coming up with solutions though.
“Due to the communication difficulties, we are in the early stages of implementing on site telemedicine technology to allow our clients to remotely be present from their car for their pets’ exam,” Richardson said. “We see it as a virtual veterinary appointment experience, starting with the technician, going with their pet through the exam with recommendations, reviewing medications with the client and ending with the front desk to schedule any medical progress visits and paying electronically.”
The North East Animal Hospital anticipates the grooming service to be available now.
During the pandemic, the hospital has made sure the clients were still able to communicate any concerns for their pets, order and pick up any needed medications or food.
The hospital still is unable to kennel animals and the surgeries being performed are only life-saving or quality of life based. All elective procedures have been restricted until further notice.
“As the pandemic levels off, we hope to allow clients access (at least limited) to the hospital to ease the stress on the pet and improve client communication,” Ramsdell said.
If an animal is showing evidence of pain, not eating properly, or not interacting in a normal way it may be an emergency and a sign to call the vet.
If there are any questions or concerns the North East Animal Hospital can be reached at 814-725-8836.